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Thursday, October 10th, 2024 7:04 PM

Intermittent Signal Loss of ABC

I currently have a Tivo Bolt DVR with an Xfinity cable card. About 3 weeks ago I noticed that many times during the evening (between 7 PM - 11 PM) I would lose the signal for ABC on both the HD channels (channels 807 and 1027). Because there were so many shows that I was missing due to this intermittent loss, I decided to try and set my Tivo to record from the standard definition channel (channel 6). It recorded Dancing with the Stars on channel 6 on Tuesday night and it was so pixelated it was almost unwatchable. 

I've also noticed that when I have this signal loss I can tune to a different channel and then go back to ABC and it will be fine. I contacted customer support for Xfinity and was told the reason I was having this issue was because my box is so old (2017) and that getting a new box would fix the problem. I have lifetime service on my Tivo DVR and I'm not sure getting a new box will fix the problem. 

I've tried restarting the box and replaced the coax going from the wall to my box (no splitters) with no difference. It just seems really weird that I only have problems with ABC, every other channel is fine. Also, I can go days with the channel being fine then all of sudden I will just lose the signal again. 

Any ideas on what could be causing this? Bad cable card?

Official Employee

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936 Messages

1 month ago

 

user_h07fa3 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

2 Messages

Done, had to wait for the problem to reappear and it did tonight.

Official Employee

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1K Messages

@user_h07fa3 Received! I will be responding there shortly. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

Any updates? Have the same issue but with my xfinity box. The only channel I'm having issues is my ABC channel.

Official Employee

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1.9K Messages

Hey there user_npixrz, ABC is a pretty popular channel to be having issues with, and they have a ton of great content, which would be annoying to have this issue impact you like it has. Let's get on the same page since your concern is slight different from OP. What kind of signal issues are you having, is there: pixelation, freezing, or an error message? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

@XfinityTony​ I too am having the same problem. Had many restarts done, 2 tech came her and one new box. And still get error XRE-03059. 

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