Visitor

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1 Message

Friday, April 25th, 2025

Local channels

Why can't we local channels as of today 4/26/25

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Official Employee

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3.6K Messages

4 months ago

 

user_c1br0j Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you have been having issues with your local channels. Can you tell me if you are trying to view them via an Xfinity cable box or the Xfinity Stream app? What kind of error message are you receiving when you attempt to tune to those channels? Also, please share what troubleshooting steps you may have already taken, such as troubleshooting via the Xfinity app. Troubleshooting via the app helps to refresh your signal and can help to resolve most errors. 

 

Visitor

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1 Message

I am also having trouble watching local channels. When I use the voice control on my remote it takes me to xumo from Xfinity It will go to guide, but when I click on the channel I want to watch it goes back to xfinity stream. It's so frustrating, because you can't talk to a person. A company as big as Xfinity should have good customer service. I don't understand why unless it's because some people are limited to just using Xfinity so it doesn't matter if there is good customer service not.

Official Employee

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3.1K Messages

Greetings, user_tndy7w! We are happy to further help with the TV channels. Some channels may only be available using Xfinity Stream due to broadcasting agreements. Is it just the local channels that are taking you from Xumo to Xfinity Stream when you try to watch? Did those same channels used to work in the Xumo guide when you clicked on them? When you click on the channel in the Xfinity Stream app does it start playing or do you get an error? 

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