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Brocktoon
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145 Messages

Tuesday, July 15th, 2025 10:57 AM

Local Philly NBC Channel (NBC10) Pixelating

Over the past day, the local NBC10 affiliate feed has been pixelating.  It's appearing on the linear QAM feed as well as the IP based Xfinity Stream app.  My neighbors using Xfinity are also seeing it.  Signal levels are fine on all my equipment and as I mentioned this appears to only be happening with NBC10 on linear cable QAM as well as the internet streamed IP app.  Everything seems to be pointing towards the feed directly from NBC or from Comcast / Xfinity.

I do not need to troubleshoot my equipment as it's not coming from my side.  I just don't know how widespread beyond my neighborhood the issue may be

Question

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Updated 

5 hours ago

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Brocktoon

Contributor

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145 Messages

3 days ago

The issue appears to have cleared sometime during the day yesterday ... at least for now.

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Brocktoon

Contributor

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145 Messages

2 days ago

And ... as this afternoon 7/16, the same problem is back.  NBC10, linear QAM cable and stream app IP.  Neighbors also seeing it ... all different equipment and different computers and streaming devices

1

XfinityChristy

Official Employee

 • 

2.2K Messages

 

Brocktoon I'm truly sorry to hear that your local NBC10 affiliate feed has been pixelating, especially since it's happening on both your linear QAM and the Xfinity Stream app, and your neighbors are experiencing it too. It's completely understandable that you're looking for a solution, especially when it seems to be an issue beyond your equipment. You've done a great job of narrowing down the possibilities.

 

To help us investigate whether this is a connection issue affecting your specific area or a broader network issue with the NBC10 feed, could you please send us a direct message with your:

  • Full name

  • Full service address

Once we have that, we can look into this further for you.

 

To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_2af66d

Visitor

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6 Messages

2 days ago

In Phoenixville same issue for over a week. 

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XfinitySeth

Official Employee

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279 Messages

I appreciate you leaving a comment to let us know you're experiencing the same thing user_2af66d, and we'd love to help look into this further for you! Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

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5 hours ago

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