1 Message
Loss of NESN and ABC Boston
Hi
l ( like many other customers who wrote in) lost my NESN and ABC sports and they were part of my package
My bill has not changed and id like to talk to someone because this is unfair and we should have a decreae in our monthly bill. I can not log on to my account and i tried calling and the calls won’t go through
i want this rectified
i am assuming now that i can’t log on I’m going to be considered late on my bill payment - and this is not my fault
someone please advise
XfinityMarcos
Official Employee
•
2.3K Messages
2 months ago
Hello user_j3kh4f, thank you for reaching out to our community here for support with your log in issue and your billing concern. I can help with both, and will do all that I can. I'd like to make sure we're on the same page and take the best initial steps. Are you attempting to log into the Xfinity app, website or both? Also, are you getting an error message that you could share?
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