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Saturday, December 28th, 2024 12:20 PM

Lost channels

While talking to agent yesterday my plan somehow changes and some of my channel lines were taken away. 

Official Employee

 • 

1.9K Messages

19 days ago

Greetings, @user_qtxdf9! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you lost some of your channels, but you have definitely come to the right place for assistance.

 

Can you tell me a little more about what happened? Were you making changes to your service or equipment during the call, or was the call for a completely unrelated issue? Did you receive any kind of order approval by text or email during the conversation?

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