Me TV and METV +

Recently the ME TV channel guide did not align with what was playing on TV.   After some analysis,  METV+ channel guide was put on the METV channel in error.   There are no changes sceduled on the ME TV site so the problem was with XFINITY.   I have tried to alert XFINITY but the xfinity chat assistant is unable to recognize the problem and I end up in a continual loop.