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user_994f79
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7 Messages

Monday, March 31st, 2025 4:06 PM

mgmplus

I have Xfinity that comes with MGMPLUS. However about once a week MGMPLUS wants me to reactivate by going through "Update Provider". It's worked in the past but now when I get to the final step I keep getting a message saying "This page isn't working right now". How do I get MGMPlus back?

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XfinityRoberto

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1.6K Messages

1 day ago

Hi there and welcome to Comcast! Thank you so much for taking your time in reaching out to us today regarding the troubles you are having with MGM+. You are in the right place and we are happy to assist you today. How are you trying to access MGM+? 

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user_994f79

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7 Messages

I access MGM Plus via ROKU TV and a ROKU box on my other set. It seems if I don't watch something on there for several days it pops up a message to go: MGMPlus.com/profile to update my provider. This is ridiculous but it usually works. This past time after picking Xfinity it gave me an error screen. I contacted MGM Plus support and am still waiting for their "solution". However, after three days of error I tried again last night and was able to reactivate and watch shows.

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XfinityRoberto

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1.6K Messages

It sounds like there is an issue with the app via Roku. I would recommend waiting for them and see if they push out an update on to the app on the Roku. 

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