Missing Channels suddenly

Yes that is right.  I think what has happened perhaps is that for quite a while, I was getting many channels for my epxensive monthly plan.  They did some upgrades to the xfintiy in my neighborhood and things haven't been the same since.  Perhaps I was getting channels for all these years that I should not have been getting?  And now with their improvements, so-called, I am getting only the basic 10 + channels. but how could it be that MSNBC and CNN are not among the "basic" channels?

In any case, it was a sudden change and I have changed NOTHING--one day it got them and the next day, YES, ERROR messages--Not authorized.

Thanks for your reply.  Error message on all channels except the basic. I would trade CNN or MSNBC for Fox which continues to  be allowed!  Lol!

Thanks for your assistance.

GLRobin thank you for that additional context helping us paint a clearer picture. I would like to take a look at your account to double-check your subscription details in relation to these missing channels. Can you send me a direct message with your full name and complete service address to get started?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.