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user_1132ca
1st Topic

Visitor

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4 Messages

Friday, October 4th, 2024 4:46 PM

Missing Channels

Since start of day yesterday (10/03) 2 channels are not working and error message XRE-03062 is presented. I have tried every troubleshoot option multiple times and nothing has resolved the issue. The two missing channels are Tennis Channel (786) AND MSNBC (787).

ALTHOUGH A "DIAMOND" customer I can find no way to actually talk to a human from this website. One would think that paying over $300 per month would provide a clean customer service experience with resolution to obvious technical issues from Xfinity, but I guess one would be wrong..

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Updated 

1 month ago

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XfinityJorge

Official Employee

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1.7K Messages

2 months ago

 

user_1132ca Thank you so much for using our Forums to contact our team and we are here happy to work with you on this to make sure we get you those channels back. To get started can you send us a DM with your full name and address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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user_1132ca

Visitor

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4 Messages

@XfinityJorge​ I followed your instructions to the letter. First message i sent was 22 minutes ago. Not even an automated reply telling there is a wait…. NO RESPONSE!

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2 months ago

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XfinityGabby

Official Employee

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1.5K Messages

Hello, @user_1132ca. We're not a traditional 1:1 chat, we appreciate your patience. We do try to respond as quickly as possible. I did send a message through DM and we'll continue assisting there.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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RP15

Visitor

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8 Messages

1 month ago

Tennis Channel has also not worked on my Xfinity multiple times today. Please correct this, Xfinity.

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XfinityBradM

Official Employee

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649 Messages

@RP15 It is never a fun experience when you want to sit down and enjoy a program only to bump into a roadblock of some sort. What is the error message or code you're seeing on the Tennis Channel? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

1 month ago

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