Visitor

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3 Messages

Friday, April 24th, 2026 4:24 PM

Missing channels

When is NBC/KSHB going to return to my lineup along with 38 the spot???  I am paying for these ya know...

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Official Employee

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2.8K Messages

1 month ago

user_stp03r Comcast pays programmers to bring customers the entertainment, information, and sports they want. Comcast works to negotiate fair terms in order to ensure the greatest value for customers, given all the ways content can be accessed today. A number of reasonable offers have been made that E. W. Scripps hasn’t accepted. Comcast continues to work towards making this programming available again with fair pricing and terms for our customers.

Visitor

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3 Messages

that response is fine, however, does not actually answer my question.  Furthermore, will I be receiving a credit for programming I cannot watch yet have paid for??

Official Employee

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198 Messages

@user_stp03r We are unable to confirm any details at this time due to their refusal to sign the proposed contract.  I'll be happy to take a further look at your account so that I can properly answer your question about the credit.  Please follow the steps below to send a direct message. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
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Visitor

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3 Messages

resolved.  Thank You

Official Employee

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2.6K Messages

Thanks for reaching out about E. W. Scripps (Scripps) programming. Comcast renewed its agreement with Scripps to carry its programming, and, at this time, all content has been restored. You should now be able to watch it as you would normally. Unexpected changes to your TV lineup can be frustrating, and Comcast appreciates your patience as we worked to bring back Scripps’s programming. For more information on how programming agreements work, visit www.xfinity.com/howitworks

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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