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user_y03nzo
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Monday, May 13th, 2024 2:29 AM

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MSNBC not working

When I tune to MSNBC, I get a message that says " sorry we're having trouble connecting". What's the deal? I pay you a lot of money for this channel... Fix it!

Question

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Updated 

2 months ago

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XfinityBrianH

Official Employee

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936 Messages

6 months ago

 

user_y03nzo Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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sunnymidas

Visitor

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1 Message

Why am I not getting msnbc?

2 months ago

0

user_821c99

Visitor

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3 Messages

Same here, out all day

2 months ago

0

XfinityThomasB

Official Employee

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1.5K Messages

sunnymidas Performing a System Refresh on X1

  1. Press the A button on your remote control, or visit the Help section in Settings. (Saying “System Refresh” into your Voice Remote will take you to step three.)
  2. Highlight the System Refresh tile, and press OK.
  3. Please remember that performing a System Refresh will interrupt all X1 TVs and recordings in your home for up to 10 minutes. If you would like to proceed, highlight Refresh Now, and press OK.
  4. Once the System Refresh is in progress, don't unplug or turn off any of your TV Boxes, which will automatically restart during this process.
  5. The X1 Welcome screen will appear after the TV Box restarts.
  6. Once the System Refresh has been completed, your TV Box will return to live TV.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

0

user_821c99

Visitor

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3 Messages

2 months ago

Almost $200 a month and seem to have issues with pixelating and today MSNBC out with main cable box, but works on the little box on a different TV set.

1

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XfinityDilary

Official Employee

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1.8K Messages

 

user_821c99 Thanks for your comment. I'm sorry to hear you're experiencing a similar issue. Did you try any of the troubleshooting steps provided on the thread? Are you getting the same error message on the cable box? Or do you see any other error codes/messages? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

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