Visitor
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2 Messages
Multiview not working.
I have only seen this Multiview feature work once, during the NCAA basketball tournament in March. We are now in the fall. Every Saturday and Sunday there are multiple live sporting events that show up as part of Multiview. Every time I try to access it I get the "No Programs Available at this Time" message. Even though there are multiple live events airing at that time. My TV even shows a box labeled "Multiview" with a picture of teams playing at that very moment. Is this something Xfinity actually has up and running on a regular basis? Or is this a technology that Xfinity can't really get up and running, and they don't want to admit it?
XfinityJoe
Official Employee
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1.5K Messages
5 days ago
Good morning @user_w65rqi. We would love to troubleshoot Multiview with you. We would need to access your account and message you this weekend when the games are on. If you would like to coordinate troubleshooting with us, please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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