Music Choice Channels Issues

Sometimes I do listen to the Music Choice channels like Sounds of the Seasons. Latey all the Music Choice channels are breaking up and pixelating. Don't know how long this has been happening. My music choice channels are in the 400 range and 1500 range and both have issues. Just wondering if anyone else has this problem with Comcast of Garden State, NJ system. Thanks

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XfinityBenjaminM

Official Employee

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3K Messages

1 day ago

tstack Hi there! Thank you for reaching out. If you haven't already, we suggest using your X1 voice remote and saying "system refresh." This will trigger your X1 box to fully refresh, and we're hoping it resolves the issues you're having. If that still doesn't help, please let us know; there may be additional factors that are negatively impacting your viewing experience.

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tstack

Contributor

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659 Messages

Hello, Did the Refresh and Restart both didn't resolve the Music Choice channels with "Breaking Up and Unlistenable" All regular channels work fine.

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6 hours ago

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XfinityBenjaminM

Official Employee

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3K Messages

tstack Hello! Thank you for your reply. When you are trying to listen to one of your music channels, does an error code or error message ever come up?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 hours ago

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tstack

Contributor

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659 Messages

No - Picture breaks up and sound is also breaking up. Works fine on Xfinity Stream

(edited)

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6 hours ago

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XfinityJanelle

Official Employee

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2.2K Messages

We can take a closer look to see if there is anything going on with the account. I am not seeing anything for the music channels as a widespread issue. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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5 hours ago

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Channels and Programming

tstack

Music Choice Channels Issues

XfinityBenjaminM

tstack

XfinityBenjaminM

tstack

XfinityJanelle

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