@cb28134 Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that your Xfinity Voice Remote isn't working, the last time one of mine broke, and I didn't have a backup my TV was stuck on one of the kid's channels for a week.
Can you tell me if it is not working at all or if a specific button isn't working? Have you already tried changing the batteries and is there any lights that are lighting up on the remote?
XfinityBillie
Official Employee
•
3K Messages
3 days ago
@cb28134 Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that your Xfinity Voice Remote isn't working, the last time one of mine broke, and I didn't have a backup my TV was stuck on one of the kid's channels for a week.
Can you tell me if it is not working at all or if a specific button isn't working? Have you already tried changing the batteries and is there any lights that are lighting up on the remote?
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