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84 Messages

Sunday, January 12th, 2025 2:18 AM

NBA League Pass/NHL Center Ice games freezing

Has anyone had any problems with games freezing?  The last few weeks games just suddenly freeze and will not unfreeze unless I change the channel.  If I hit channel up or down, then go back to the game it's fine, but it happens on every game I watch for more than 10 minutes or so.  

I'm not sure if I need a new box (or maybe gateway) or if it's a problem with the channels.  Every year Center Ice and League Pass have some sort of transmission issue and I'm not having this problem on any other channel (e.g., games on ESPN are fine), so I'm hoping it's an Xfinity issue and not my box.

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1 day ago

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user_194c05

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4 Messages

5 days ago

Yes. NHL center ice has had problems for 4+ years.  Common issues include sound going out and then comes back, screen freezes and then rewinds several seconds.  I expect nothing less from Comcast’s 

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XfinityAmandaB

Official Employee

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1.7K Messages

4 days ago

 

UNCNU Thank you so much for posting for help with your reception on your League pass channels.  If you are still running into this issue, please

send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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user_194c05

Visitor

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4 Messages

The January 14,2025 game between the Washington capitals and Anaheim ducks on the Washington capitals feed (my channel 3097) issues were at the following GAME times -approximate times give or take a second or two

Blackout screen: first period 8:11

Sound went silent: 

first period 12:20

second period 9:00

second period 4:30

second period 4:14

third period 14:09

third period 10:17

third period 9:38

there were more instances than this in 1 game. 

This happens EVERY game

I went through the work to identify the issues. You should have all of the information to find these issues in this one game. 

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3 days ago

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XfinityMartyR

Official Employee

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1.7K Messages

 

user_194c05 Thank you for your very detailed research! We would be more than happy to get this over to our support team to be examined. We will need an account to tie the issue in with, please send us a direct message so we can gather some additional information. 
 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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1 day ago

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