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user_uiwvcv
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Monday, December 2nd, 2024 2:11 AM

NBC audio cutting in/out

Our audio feed for NBC has been cutting in and out for several days now.  It is virtually unwatchable.  Other channels seem fine, and we have no issue on streaming devices or Peacock.  I have checked cables and cycled power on the cable box.  Please advise.

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29 days ago

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user_lfvcs7

1 Message

2 months ago

Same..... Usually during NFL.  Maddening.

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XfinityTony

Official Employee

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1.3K Messages

2 months ago

@user_uiwvcv, hello! Thank you for reaching out. I am here to help with your audio issues. Have you noticed this being worse at specific days? Also, does this happen on both SD and HD channels?

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user_uiwvcv

4 Messages

@XfinityTony​ Thanks for responding.  Honestly, we do not watch the SD channels so I cannot say.  We see the issue primarily in the evening on local NBC (HD) channel.  We do periodically watch the same channel in the afternoon, and do not notice the issue.  We have been watching the channel this evening, and it has occurred only twice - unlike Sunday evening when it was so unbearable we switched to Peacock for the game.  It is worth noting that this is not the first time this has occurred.  Also worth noting that we do not see the issue on the app (laptop or iPad) which suggests (at least to me) that the cable feed may be the root cause.  Hope this helps...

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2 months ago

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XfinityTony

Official Employee

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1.3K Messages

@user_uiwvcv
Is this happening mostly during live broadcasts, prerecorded content, or is there no difference between the two?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_uiwvcv

4 Messages

Not exactly sure about the question.  We are noticing it primarily on programs like NFL games (live) and The Voice (live).  It is happening this evening (Monday) again during The Voice.  We don't, however, notice it during Saturday Night Live (live) - and don't recall noticing it during other programming.  The question was not answered.

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1 month ago

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XfinityShawn

Official Employee

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1.2K Messages

 

user_uiwvcv Are you noticing an error code or message when this issue comes up? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_uiwvcv

4 Messages

No error code or message.

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1 month ago

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Biff-Tannon

Contributor

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390 Messages

1 month ago

Try going to another channel and then back to NBC. That usually works for me

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user_ad1403

Visitor

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1 Message

1 month ago

Watching St Dennis on xfinity ch 13 wrex

sound keeps cutting out but not during commercials.  Been having the same issue on an off for weeks

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XfinityTony

Official Employee

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1.3K Messages

Thank you for your addition, @user_ad1403. Are you seeing the same issue on any other programs or channels? Also, is this in HD or SD? It would be awesome if you could test both since those are sent to you via different frequencies.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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29 days ago

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