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user_uiwvcv
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Monday, December 2nd, 2024 2:11 AM

NBC audio cutting in/out

Our audio feed for NBC has been cutting in and out for several days now.  It is virtually unwatchable.  Other channels seem fine, and we have no issue on streaming devices or Peacock.  I have checked cables and cycled power on the cable box.  Please advise.

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1 day ago

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user_lfvcs7

1 Message

3 months ago

Same..... Usually during NFL.  Maddening.

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CC_Tony

Retired Employee

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1.4K Messages

3 months ago

@user_uiwvcv, hello! Thank you for reaching out. I am here to help with your audio issues. Have you noticed this being worse at specific days? Also, does this happen on both SD and HD channels?

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user_uiwvcv

4 Messages

@XfinityTony​ Thanks for responding.  Honestly, we do not watch the SD channels so I cannot say.  We see the issue primarily in the evening on local NBC (HD) channel.  We do periodically watch the same channel in the afternoon, and do not notice the issue.  We have been watching the channel this evening, and it has occurred only twice - unlike Sunday evening when it was so unbearable we switched to Peacock for the game.  It is worth noting that this is not the first time this has occurred.  Also worth noting that we do not see the issue on the app (laptop or iPad) which suggests (at least to me) that the cable feed may be the root cause.  Hope this helps...

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3 months ago

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CC_Tony

Retired Employee

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1.4K Messages

@user_uiwvcv
Is this happening mostly during live broadcasts, prerecorded content, or is there no difference between the two?

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3 months ago

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user_uiwvcv

4 Messages

Not exactly sure about the question.  We are noticing it primarily on programs like NFL games (live) and The Voice (live).  It is happening this evening (Monday) again during The Voice.  We don't, however, notice it during Saturday Night Live (live) - and don't recall noticing it during other programming.  The question was not answered.

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2 months ago

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XfinityShawn

Official Employee

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1.2K Messages

 

user_uiwvcv Are you noticing an error code or message when this issue comes up? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_uiwvcv

4 Messages

No error code or message.

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2 months ago

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Biff-Tannon

Contributor

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392 Messages

2 months ago

Try going to another channel and then back to NBC. That usually works for me

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user_ad1403

Visitor

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1 Message

2 months ago

Watching St Dennis on xfinity ch 13 wrex

sound keeps cutting out but not during commercials.  Been having the same issue on an off for weeks

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CC_Tony

Retired Employee

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1.4K Messages

Thank you for your addition, @user_ad1403. Are you seeing the same issue on any other programs or channels? Also, is this in HD or SD? It would be awesome if you could test both since those are sent to you via different frequencies.

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2 months ago

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erroneous1

Visitor

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2 Messages

@CC_Tony​ I have the same issue. It is on the NBC HD  (channel 906 - local news is WREX) recordings, ALWAYS during Tuesday shows that recorded between 7pm-8pm (St. Denis Medical and Night Court) and it occasionally happens during other shows.

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3 days ago

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XfinityAmandaB

Official Employee

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1.9K Messages

 

erroneous1 Thank you for those details f you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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user_wuiihm

1 Message

25 days ago

Fox Channel 390 audio has been off all day today.  All other channels in my subscription have audio.  Will someone please fix this!  This happens all the time with Xfinity TV.  Programs freeze and then restart.  Audio goes on and off with random channels.  This is so annoying!  I think as customers we are getting the runaround. Xfinity knows this problem exists but chooses to do nothing about it.  The Xfinity "chat assistant" is of NO help.  Could a living, breathing human being get on top of this problem?  Please listen to this ongoing complaint.

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XfinityDena

Official Employee

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2.9K Messages

Thank you for reaching out @user_wuiihm Are you still having this issue with the audio?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

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