NBC HD channels pixelating

Hello @user_393115 I’m sorry to hear you're having issues while watching the Olympics. Lets get to the root of the issue. Is this only happening while the Olympics is on? Is it just one box or all? Have you checked the connection to ensure everything is finger tight and secure?

@XfinityKei​ hello, for me, it seems to be solely the NBC channel itself, both during live broadcast and DVR recordings; this has occurred both during daytime and night time... We have watched coverage on USA, as well as Peacock, and experienced no issues.

We have one box, and connectivity wifi and other channels are solid.

I am glad to hear the others are working, user_h8lolr. Now to get NBC there as well. Have you tried a System Refresh signal? That resets the connections to our systems. If you have an X1 remote, you can say "System Refresh" to the Voice remote or press the A button and go to the right to find the signal. 

My question to this forum is have you continued to have CH810 (NBC HD) drop out? I have had this issue ever since the Olympics. The channel just freezes and I get the error XRE-03059. It usually gone for the whole night, and sometimes continues into the next day as well. I've had it gone for 3 straight days. I've tried EVERY tv box reset, gateway resets, account resets. Nothing works. It's random. Comcast has replaced (in 4 different tech visits over 2 months) the cable from the street to my house, added a filter on the cable, replaced the power splitter, the gateway modem/router, my xfinity box, and replaced the cable connectors going to it. All TV's in the house get this problem at the same time and every other channel works fine. I'm am so tired of the hours of troubleshooting they have put me thru with no success. Even though we have been a comcast customer for decades, we have wasted so many hours with them we are going to cancel service if this does not stop.  Their Amazon Prime and Disney service always pauses the video to buffer frequently too. So annoying.

Hello user_70b4b8! Thank you for sharing the trouble with channel 810 that you have been dealing with. I'm sorry that we have not figured out the issue yet and with the number of times you've had to troubleshoot and the appointments I would think that we would have uncovered the cause! I don't want this to ruin your enjoyment of the services or force you to another provider! Service hiccups can be the worse and probably happen at the most key times of the program. I would love to help our teams correct the ongoing trouble. 

With the trouble happening on all the TV's and on this specific channel my mind can't help but think it may be a frequency issue. There are a few other channels on the same frequency, if I may ask for one more test to see if your have the same experience on other channels to help isolate the cause. Can you please check channel 815 or 1010 the next time 810 starts to freeze?