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user_a313yp
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Friday, September 5th, 2025

NBC Live Sports Sound Cutting Out.

Is anyone else experiencing the sound dropping out constantly on NBC when it’s broadcasting live sports? It’s driving me mental. Doesn’t happen at all when there’s commercials on but happens every 2 minutes when live sports comes on again. I’ve tried everything, rebooting, checking cables, system refresh etc and nothing fixes it. 

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2 days ago

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Bigbadbob3013

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1 Message

11 days ago

I am having the same problems. Only NBC on live events.

1

XfinityAlfonso

Official Employee

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2K Messages

Hello Bigbadbob3013, thanks so much for taking the time to reach us here via our Xfinity Forums! Is this NBC audio issue still occurring for you? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

0

user_xseumr

7 Messages

11 days ago

Yes, it’s ridiculous 

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user_a313yp

5 Messages

Completely. On their best day Xfinity has terrible customer service but after speaking to them tonight I’m done. The lovely lady in the Philippines informed me that they’ve not had anyone else experience this issue. The forums I’ve read previously tell me different. They’re just ignorantly ignoring it’s an issue. 

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11 days ago

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user_xseumr

7 Messages

Yep. Same here. Had live sports issue where pixelated on various channels a year ago & after 5 different tech trips and many months, they had to get an outside crew to diagnose an interference issue in our neighborhood & work on some line down the street. 

I’M SO DONE. 

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11 days ago

0

user_a313yp

5 Messages

Sorry to hear that. I had exactly the same pixelation issue about 5 months back. 

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11 days ago

0

user_xseumr

7 Messages

Back at ya. It’s a joke to pay through the nose for service like this - will be cutting cord. Needs to be done. 

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11 days ago

0

XfinityAmandaB

Official Employee

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2.6K Messages

 

user_a313yp That would be maddening to me as well if the volume kept cutting in and out. Thank you for reaching out using our Xfinity community forums for help with the Audio on NBC. Have you noticed if this on impacting any other channels or programs on NBC? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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