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user_l86w26
1st Topic

3 Messages

Monday, December 16th, 2024 3:54 AM

Nbc

Sound quality for local nbc channel in rockford is horrible. Sound constantly cutting out during broadcast. No issues with commercials, just broadcast program.  What is going on. Unable to watch channel anymore.  Please fix.

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30 days ago

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XfinityMarcus

Official Employee

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1.1K Messages

1 month ago

user_l86w26 thank you for using the Community Forums page to reach out regarding your sound concerns for the NBC channel. Having sound for your favorite programs can be quite important, but we will get this addressed for you. Do you notice this issue with a specific program or all programs? 

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user_l86w26

3 Messages

All programs, all the time, cant watch station at all, so frustrating. Not just me, look at the nextdoor app, happening all over city.

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30 days ago

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XfinityArmand

Official Employee

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1.9K Messages

Thank you so much for taking the time to respond @user_l86w26!  When the issue is present, are there any accompanying error messages on screen?

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30 days ago

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