NESN and NBC Sports Boston

User_ee937a explained it perfectly, we got that message, and it is not clear what we will have on the effective date.

@XfinityVianney​ okay, but why should we be forced to go to the ultimate TV package when we could just use the NESN 360 app?

More importantly, why is it that I have to sign in to my Xfinity account on NESN 360 only for your services to block me from accessing NESN 360 on most of my devices just because it's not in my plan, even though I'm directly paying NESN to have that service with them and not comcast? Most of the representatives I spoke with online are clueless and the representative just pushed for a sale on ultimate tv and said they couldn't help.

I smell [Edit: Language]

@user_ee937a​ How did you get that message? Did Xfinity E-Mail you because I cannot find any indication that Xfinity has sent out an official notice. 

Add me to the list of customers who just called the 800 line and got a rep that knew nothing about this situation. I presently have the popular plan and the regional sports page. I went to Xfinity.com/upgradeTV and walked through the upgrade path and it was like $70 more - not $20. Are there any other options - (other than going to Verizon)?

Thank you for reaching out to us here @user_ee937a. NBC Sports Boston and New England Sports Network for our North Division customers will move from the Popular TV, Extra, Sports & News genre pack, and Starter Latino TV to the Ultimate TV package. This means customers who don’t subscribe to the Ultimate TV package will not be able to view this programming officially as of January 14, 2025. Impacted customers will receive a one-time RSN credit, and moving forward, the RSN fee on their monthly bill will be reduced. If you are interested in the Ultimate TV plan, we can also help review any current promotions. If you would like us to check on any options to add the Ultimate tier to your service send me a direct message with the full name and complete address for your service. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

@XfinityJeniece​ thank you for clarifying this. Much appreciated and happy they are leaving it in the top tier legacy plans. 

@user_bladebearr​ because comcast wants more money, after just increasing their fees a month ago.  Time to get a HD  antenna to stop paying for bad service and products. IMHO

@fedup978​ An HD antenna is no help with NBC Sports Boston, is it?

@fedup978​ a lot of this has to do with NESN and NBC Sports. They are the greedy parties causing this. The price of cable programming is dictated largely by the channels and not by Xfinity. 

We have the popular plan that included NESN.  Now they want an ADDITIONAL $80+ a month.

what is the Digital Plan?

And we cannot verify that the Ultra Plan includes NESN.

we have received no notice in the change of plans and we've been "talking to live rep" named MOHD and he has no knowledge either.  He's spent the last hour troubleshooting our line. 
not a good thing if even the employees don't know- AND my plan still shows NESN is on the Popular Plan.

not good Xfinity.   Wasting your clients and your employees time!

@cmlapine97​ true, but NESN is not. Also, they are operated separate from the cable operations. 

But it would not open- it said we had to upgrade our subscription.

the "live chat" MOHD ended up telling us that NESN was under maintenance tonight.

It was not under maintenance. I watched it. You need to switch to Ultimate TV to get it now if you don't already have that package or a Digital Preferred Legacy Package. 

They sent out an email last Friday which was extremely short notice. But they also seem not to have informed their tech support/customer service. Until it happened they kept telling me there were no channel line-up changes coming.

Yes this whole situation is terrible. They’ve just taken away my 2 most important channels without even a reduction in their price. It’s left me sitting here all day trying to figure out how to cancel them and move onto something else. The cost now without our local sports channels is just a total rip off. Who’d ever think they’d pull this? 

Thank you for reaching out to us @user_h4r0o3! Xfinity pays networks, local TV station owners, and others for the ability to deliver their programming to customers. The fees vary based on factors such as the type of content (like Regional sports networks), the popularity of the network, and the demand for its content, among others.

Xfinity regularly review this programming and sometimes makes changes to ensure customers receive a wide variety of content at the best value. As a result, channels, including Regional sports networks, may periodically be added, removed or moved to different packages.

The portion of the regional sports network fee on the bill for those networks will be automatically removed going forward for the channel lineups that no longer have access to the stations. There will also be a one-time regional sports network credit automatically applied to accounts that were impacted by these changes.

We’d regret seeing you go and would love the opportunity to look at our available options. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

@user_rmr4gk​ if you lost it the only way to get it back is to move to the Ultimate TV Package. There is a promo to upgrade. 

www.xfinity.com/upgradetv

If that is considered a promo rate it is ridiculous. An additional 70.40/month to get the one channel I want and a bunch others I don't want. It appears it is Xfinity's (Comcast's) way of exiting the cable business.

Hi there, user_rmr4gk! I totally understand wanting the channels you enjoy watching. We are happy to check our promotions and see what that would look like to get them. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message