netflix

netflix drops out every few minutes. I've reset netflix, ran a system refresh, and reset modem / router still does not fix the problem. I can watch netflix on my phone and pad with no problem . I can also watch it on by tv by using the smart tv's netflix app, put its a pain to use. How do I get netflix to work on xfinity?

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XfinityDuron

Official Employee

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642 Messages

1 day ago

What device are you using to stream your Netflix account?

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BillB22

Regular Visitor

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7 Messages

Xi6 ethernet connected

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1 day ago

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XfinityDuron

Official Employee

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642 Messages

Sounds like there could be an issue with your equipment. That is the only app that is giving you problems?

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1 day ago

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BillB22

Regular Visitor

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7 Messages

Yes, Prime,Peacock,Apple TV,Max and Paramount all work fine.

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1 day ago

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XfinityThomasD

Official Employee

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1.7K Messages

That does seem strange that only this TV box is having trouble with a single app. Do you happen to have other TV boxes to test the app on as well? I ask to help confirm if it is an equipment issue or a signal issue.

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1 day ago

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Channels and Programming

BillB22

netflix

XfinityDuron

BillB22

XfinityDuron

BillB22

XfinityThomasD

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