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user_mr108
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4 Messages

Monday, April 27th, 2026 4:16 AM

Netflix

I cancelled Neflix in March, via phone call, but it still shows up and I'm still being charged. Can someone help, please?

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1 month ago

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XfinityQuemekia

Official Employee

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1.2K Messages

1 month ago

Greetings @user_mr108! It's frustrating to see those charges continue after your cancellation request in March. Since Netflix is a third-party service, we want to ensure the cancellation was fully processed on both sides. 

Did you also happen to cancel the subscription through Netflix directly? If a valid payment method is still on file with Netflix, the subscription might remain active or revert to direct billing even after the Xfinity link is disconnected.
 

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user_mr108

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That seems a little sneaky on Xfinity's part! I have no arrangement with Netflix directly. I'll have to re-evaluate my business with Xfinity. 

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1 month ago

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XfinityQuemekia

Official Employee

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1.2K Messages

I'll be more than happy to review your account, to confirm that Netflix was canceled successfully on our end. @user_mr108 send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account to continue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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