Visitor

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4 Messages

09/09/2026 9:10 PM

NFL SUNDAY TICKET

Ordered the NFL Sunday Tickrt today. Received a confirmation email that I’ve been charged the $240. It appears to be active on my smartphone but not on my tv. What do I need to do? 

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Official Employee

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1.2K Messages

1 month ago

Hello there, just wanted to follow up to see if your NFL Sunday Ticket issues has been resolved?

Official Employee

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1.1K Messages

1 month ago

Hi user_5mrm8r, thanks for reaching out on the community forums! Do you receive any specific error messages or codes when trying to access the Sunday Ticket on your TV?

 

Visitor

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4 Messages

No. It just doesn’t appear. 

Visitor

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4 Messages

When I go to the Apps on my TV, YouTube is there.  However, the SUNDAY TICKET is not there. 

Official Employee

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1.1K Messages

Got it, thanks for clarifying! To confirm, are you logged into the YouTube account that you linked to the service on your TV?

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Visitor

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1 Message

I have the same question.  I  can open my YouTube account on my TV but I don’t believe it’s linked in any way to xfinity, per se.  I can bring up Sunday ticket visa search but I’m only given option to purchase it or do a free trial.  How does YouTube knows we’ve bought it through Xfinity?  The procedure for actually accessing Sunday ticket is very poorly explained by xfinity. What is the procedure?

Official Employee

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765 Messages

Hello @user_wc8don, and thanks for asking such a great question here on our Xfinity Community forums!

When you sign up for the NFL Sunday Ticket through Xfinity, you should receive a confirmation email.  You would then follow the activation instructions in the email or ogo to the Xfinity.com/yoursubscriptions page, sign in with your Xfinity ID, and complete the activation prompts. 

During the activation, you link the subscription to your YouTube account.  Activation through YouTube is required.  Once the activation is complete, you can then watch through YouTube on X1, or another supported device by signing in with the same YouTube account used during activation. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
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