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user_6nfigp
1st Topic

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2 Messages

10/05/2026 4:54 PM

NHL Center Ice Issues

NHL Center Ice games lose connection several times per hour.

This issue happened 3 years ago also, are we going to get credit for this? Cannot even watch a game without missing half of it.

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15 hours ago

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XfinityJoe

Official Employee

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1.5K Messages

6 days ago

Thanks for reaching out. @user_6nfigp That sounds really frustrating. When you're experiencing playback issues while watching games on NHL Center Ice, are you seeing any error codes or error messages?

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user_6nfigp

Visitor

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2 Messages

Same error as everyone else, feed starts stuttering, the error says something like "we are unable to connect" then a pop up to exit the channel. 

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15 hours ago

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user_0h2kq0

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2 Messages

4 days ago

I have the same issue and see an error that xfinity is having issues and to watch a different channel. 

(edited)

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user_0h2kq0

Visitor

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2 Messages

The error says " Sorry, were having trouble connecting. Our system is unable to connect at this time. Thanks for your patience while our team works to resolve this issue as quickly as possible. 

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3 days ago

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user_4cythf

Visitor

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2 Messages

what the [Edited: “Profanity”] , im paying for this service..FIX IT

(edited)

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3 days ago

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XfinityJeffB

Official Employee

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823 Messages

 

Hello user_0h2kq0, thank you for sharing your experience as well so we can work with you to resolve it. 

Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.


Here's the detailed steps to direct message us: 
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7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.


For an example of how to send us a Direct Message, check out this link.
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2 days ago

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