user_awghmm Hello there! Thank you for taking the time to bring your service concerns to our attention. Our goal here on the Xfinity Community Forums Team to help you resolve your issues as quickly as possible. Before we dive in, can you please share any troubleshooting steps you have already tried on your end? This helps us to identify where to pick up at, and what the next best step is going to be.
XfinityKassie
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