No tv service

user_oq1bfs, Hi there! Thanks for reaching out. As a video customer myself, I can undersand the inconvenience caused when experiencing an error message. I am sorry to learn about this experience. You've reached the right team of expert to help with this over social media. We can help. When you're seeing the "Sorry, we're having trouble connecting" message on all channels and it continues after restarting both the TV Box and gateway, that usually points to a signal issue. Are you still experiencing the same issue at this time?