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user_6q6m5v
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Saturday, January 17th, 2026 4:42 PM

One channel not working

Hello,

We have one channel not working on 1 TV.  We get a message stating "This channel is not authorized” but the channel is in our package and we receive it on the other 2 TVs.  I chatted with tech support this morning and went through the re-start process.  Any other ideas?

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10 days ago

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XfinityEricB

Official Employee

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3K Messages

17 days ago

 

user_6q6m5v Thanks for reaching out to us for assistance with your TV channel not working on one of your 3 TV's. I would be happy to assist with getting this fixed for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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user_6q6m5v

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9 Messages

I learned that the issue was all channels on the one TV, not just the one channel, but the other 2 worked fine.  Apparently Xfinity stopped supporting Tivo but did not notify us that I saw.  This TV was connected to Tivo and that is why it did not work.  That + the crazy high rates for renewal has pushed us to cord-cutting.  I will be cancelling the cable portion of service in the next couple of days.  Just posting this in case anyone else still has an ancient Tivo and has this issue.  Thanks.

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12 days ago

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XfinityThomasB

Official Employee

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2.5K Messages

user_6q6m5v Gotcha! A pretty common solution customer use is a Roku device running our Xfinity Stream app. That is a pretty popular way to enjoy content with a streamline system and not pay additional equipment costs outside the initial purchase of the Roku.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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10 days ago

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