Hey there, @user_kuaxl7, thanks for reaching out through Xfinity Forums regarding your channel issues. We would be happy to help you with troubleshooting. Are you getting any error messages or codes? Also, have you tried rebooting the box to see if that helps?
Hello, @user_uj69ry sorry for the inconvenience. Have you tried tuning away from this channel for a few seconds and then tune back to it. If that doesn't work, please try again in a few minutes.
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XfinityJeniece
Official Employee
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3.8K Messages
11 days ago
Hey there, @user_kuaxl7, thanks for reaching out through Xfinity Forums regarding your channel issues. We would be happy to help you with troubleshooting. Are you getting any error messages or codes? Also, have you tried rebooting the box to see if that helps?
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user_uj69ry
Visitor
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1 Message
10 days ago
I am having the same problem, only one channel, NBC #653, is playing. All other channels get error code XRE 03062. All connections are tight.
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