U

Thursday, February 20th, 2025 7:46 PM

oops unfortunately this feature is not working.

I was watching a show on Peacock. When I tried to exit Peacock and go back to CBS I got oops unfortunately this feature is not working. I can change the tv channels. But the oops message stays on my screen. The only thing I can watch is ondemand. Do not tell me to check my cables and restart my box. I have done that 3 times. Nothing seems to be working. 

3 Messages

1 day ago

Same thing for me.  Most of the afternoon 

4 Messages

Turn the tv box off and then back on. There is a button on the front. This worked for me. 

1 Message

This worked for me. Thanks!

1 Message

This worked for me too! So there wasn’t really any engineers hard at work? Glad I found this discussion board, very helpful. 😊

1 Message

@user_ahjemb​ This worked! Thx.

3 Messages

1 day ago

Same problem!

Oops this feature is not working.

Cannot see picture.

Cannot view anything but can hear voice from tv channel.

No picture though.

I pay 271 dollars a month to Comcast

3 Messages

I can see the guide, choose a channel, click on the channel but cannot see a picture.

Only

Oops...

Unfortunately this feature is not working.

Our engineers ar we working hard.....

No television picture.

5 Messages

Have you tried the customer service chat thing? I just did it, had the bots send a reset to the box and the picture came back (sound was never out)

New Poster

 • 

4 Messages

@KW72311​ I'm sick and tired of trying to communicate with bots. 

3 Messages

1 day ago

When will this get resolved?

Out all afternoon at our house

2 Messages

same here .. woke up this morning and the message is still their

2 Messages

1 day ago

Same here, for hours now. Getting the error for most apps and sometimes channels but for some reason Netflix and YouTube are working, and sometimes recorded movies. Restarting router and boxes did not help. 

1 Message

1 day ago

Me too.  what's going on?  For as much as we pay every month to Comcast, this is unacceptable!  Please FIX it immediately!

4 Messages

I’m sure we will get the same response “please make sure cables are tight“

1 Message

1 day ago

I get this message on the main tv, but bedroom tv/box working fine. Is there a reset button??

5 Messages

@user_2925e5​ just did the customer service chat - had them (comcast) send a reset to the box and got the picture back 

3 Messages

1 day ago

Same thing is happening to me.

Location Aurora Colorado 

3 Messages

1 day ago

Same thing here.

Location Aurora Colorado. 

4 Messages

Pennsylvania. Same issue

Regular Visitor

 • 

6 Messages

Same here Pennsylvania 

4 Messages

1 day ago

Same here. Having this issue as well. Glad I’m not the only one. Just started this morning.  I tried rebooting and it still doesn’t help. If you are able to come up with a resolution, let me know. 

4 Messages

1 day ago

Same here. Having this issue as well. I tried rebooting and nothing worked. If you come up with a resolution, let me know. Clearly it’s some kind of issue nationwide. 

5 Messages

I did the customer service chat thing. Got them to send a reset to the box and it seemed to fix the issue at least I now have picture AND sound

4 Messages

@user_0wx2lv​ I just turned the tv box off then back on (button on the front) and that fixed it. 

3 Messages

1 day ago

Same issue!! Tried resetting box, restarting modem etc. Nothing works. 

3 Messages

League City, Texas here 

5 Messages

1 day ago

Same here. Indiana for locality

1 Message

1 day ago

We’re having the same issue since the afternoon here in Maryland.  And I bet Xfinity won’t reimburse us for this lack of service!

4 Messages

1 day ago

I had the same issues others here are reporting. I turned off the tv box with the button on the front and turned it back on. This seems to have fixed the problem. 

3 Messages

This just worked for me as well. 

3 Messages

This worked the first time. Now it’s happening again. 

1 Message

1 day ago

Was having the blank screen problem, fixed that with box restart but i still can't access, peacock or amazon prime, i get the oops message 

Visitor

 • 

2 Messages

That is happening here too. Restart brings the tv back, but I can’t get to my apps without getting the “oops” message 

forum icon

New to the Community?

Start Here