Order Additional Channels Order Confirmation Never Received an Email

Hi there, user_9w7z1k! We are happy to assist you further with the channels! I apologize that was not working immediately and understand that is frustrating to go through. We like things at your fingertips so you can also look at plan options and make changes by signing in at our handy Plan Builder, https://www.xfinity.com/planbuilder. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message