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user_0qqdsl
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Sunday, January 11th, 2026 7:11 PM

Paramount+ error code 3205

Get error code 3205 when watching S1E2 of Lioness. Have restarted gateway, set-top box, updated TV and app, cleared cache.

Other paramount+ shows run fine with no error codes. Lioness runs fine on tablet app and paramount app on our LG TV. Only get error code when accessing thru xfinity.

Have read on support forums similar problems with paramount+  thru xfinity.

Do you have a solution??

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2 days ago

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XfinityPeterH

Official Employee

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2.5K Messages

2 days ago

 

user_0qqdsl Here are some things you can try to help:

Reboot everything: gateway, X1 set-top box, TV
Update both the X1 set-top firmware and Paramount+ app
Clear cache: on X1, possibly reinstall the Paramount+ channel
Check network stability: ensure consistent speed and reduce congestion
Inspect HDMI & network cables: re-seat or swap if needed.

 

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user_0qqdsl

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@XfinityPeterH​  thanks for your response, but based on what you said I wonder if you read my message. I said I have already taken all the steps you mentioned.

I can ply on the paramount+ app on both my tablet and my smart TV with no problems.

THE PROBLEM APPEARS TO BE WITH XFINITY. Many others have complained with same problem!

WHAT ARE YOU DOING TO RESOLVE THIS ISSUE?

I would like your help rather than a 'stock' response. Can you please do that!

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2 days ago

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XfinityPeterH

Official Employee

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2.5K Messages

 

user_0qqdsl I do know some of the steps I outlined were repeating when you have already stated but wanted to make sure to go over everything. We can take a look at your connection and see if everything on your end and ours is running as intended. Feel free to send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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