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R_deane
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Tuesday, January 7th, 2025 11:53 AM

Paramount Plus with Showtime

I was informed via chat that I have access to Paramount Plus. However, I already pay a lot for Xfinity, and if this issue isn’t resolved, it may be a deal breaker for me. Other options are simply more reasonable. 

I would like clear and accurate information. During the chat, I was instructed to visit the website paramountplus.com/activation, select "Connect Provider," enter the code displayed on my TV, and then choose Xfinity. However, I don't see Xfinity listed as an option.

I am confused and feel like I’m being given the runaround. Is Xfinity actually a connected provider? If so, please provide the correct information. If not, please let me know. Thank you.

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5 days ago

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XfinityJamesC

Official Employee

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1.9K Messages

9 days ago

Greetings, @R_deane! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your Paramount+ with SHOWTIME subscription. You have definitely come to the right place for assistance.

 

I apologize for any confusion that may have occurred because of the similar naming conventions, but there is a difference between Paramount+ with SHOWTIME (https://www.paramountpluswithshowtime.com) and the Paramount+ app (https://www.paramountplus.com).

 

Paramount+ with SHOWTIME is a premium subscription channel offering access to award-winning original series, movies, documentaries, sports, and more, all commercial-free and live or on demand. It includes the full SHOWTIME On Demand library and eight live linear channels. On the other hand, the Paramount+ app is available to Xfinity X1, Xumo Stream Box, and Xfinity Flex customers, providing access to network shows, movies, original series, and live local CBS stations with sports and entertainment. Paramount+ app offers subscription plans with limited or no commercials.

 

If you are subscribed to Paramount+ with SHOWTIME through Xfinity, your content will be available through your X1 cable box or the Xfinity Stream app, but not through the Paramount+ app. The Paramount+ app requires a separate subscription. There are plans available through Paramount+ that include both services, but the Paramount+ with SHOWTIME subscription through Xfinity is a standalone service. 

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R_deane

2 Messages

@XfinityJamesC​ This has not made it any clearer.  Please provide specific directions as to how I am supposed to access Paramount+.  Are there specific channels in the guide for Paramount+?  I haven't seen any.  Just like netflix, I am talking to my remote and that is where I can not access the Paramount+.  Quite frankly, it is very confusing.  Just for a note, it is part of the plan I pay for

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9 days ago

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XfinityJamesC

Official Employee

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1.9K Messages

Thank you for clarifying, @R_deane! You should be able to pull up the Paramount+ app by asking for it through the remote, like you mentioned. If your box does not have the app installed, we can definitely help with that.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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9 days ago

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user_burd6o

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If I subscribe to Paramount+ with SHOWTIME on Paramount’s website will I able to access showtime channels on my Xfinity cable box?

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8 days ago

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XfinityAldrik

Official Employee

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1.8K Messages

Thank you for reaching out to us @user_burd6o! Access to the Showtime channels on our Xfinity Cable boxes requires subscribing to Showtime through us.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

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Tek

Problem Solver

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898 Messages

5 days ago

The answer is no. Paramount renamed the Showtime Cable Networks to Paramount+ with Showtime. Super confusion, but in no way does having a cable subscription to Showtime give you access to Paramount+ streaming app. 

It's probably the worst rename of a cable network in the history of renaming cable networks. It has nothing to do with Xfinity and has confused everyone. 

If you want the Paramount + streaming service you need to pay them directly for a subscription. 

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