Peacock Activation (platinum member)

@user_uh76zg Thanks for letting us know. Try the steps below to see unlink the previous attempt, then activate it with the email you want to use on Peacock. 

1. Go to the StreamStore through xfinity.com/yoursubscriptions.
2. Click Help & more info and click Unlink Peacock account

After clicking Unlink Peacock:

2. You’ll have to confirm the Peacock account you want to use.
3. Select No, please use another account to use a different email.
4. Enter the email you’d like to use.
5. Select Continue then sign in and activate your subscription.

Thanks. I think the problem is that peacock never got activated for me in the first place (and thus i can't unlink).
The issue is that it shows as claimed where as on the streamstore site it says i dont have any subscriptions or apps and thus nothing ever got activated. I need help in reconciling the state on the streamstore site for me here.

Appreaciate the continous help.

I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start New Conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

For an example of how to send us a Direct Message, check out this link. 

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

Thank You. Have sent a direct message with name, address and the issue. Please check. Appreciate the quick help here.

any update on this? i havent heard back and the issue still persists.