Peacock for platinum tier

Hey there, user_k0x9x9! We appreciate you reaching out on our XFINITY Community forum regarding your similar issue. We can help you with your Peacock Rewards redemption issue as well. Has it been two hours since the last time you attempted to activate Peacock?

Yes, it has been more than 2 hours

@user_k0x9x9 - Congrats on hitting the Platinum tier! It’s a great perk, but it’s a known quirk that the Peacock reward doesn’t always "pop" into the dashboard immediately after a tier change. Because you are likely in a "pending" state between the system recognizing your tier and the reward system generating your unique offer, here is the roadmap to getting it activated:

1. The "Deep Link" Bypass
Sometimes the reward exists in the background but hasn't updated on the front-end UI. Try going directly to the activation portal instead of the Rewards tab:

- Go to: xfinity.com/activate-peacock

- Sign in with your Primary Xfinity ID.

- If your account is synced, you’ll see an "Activate Now" banner. Click it, and it will take you to Peacock to link your email.

2. The Xfinity Assistant Trick
If the link above gives you an "Ineligible" error, the most reliable "force-refresh" is through the digital assistant:

- Log in to the Xfinity Assistant.

- Look for a banner at the very top that says "Your Peacock subscription is ready for activation."

- If you don't see it, type "Peacock" or "Activate Peacock" into the chat. This often triggers the system to check your current tier status and surface the hidden offer.

3. The 48-Hour Sync Rule
If you just hit Platinum within the last day or two, there is often a 24–48 hour delay for the Rewards system to sync with the Billing system. If it's been less than 48 hours, the reward tile might literally still be "in the mail" digitally.

Important Troubleshooting Tips:
- Primary ID Only: The Peacock reward will never show up for secondary users or managers. You must be logged in as the primary account holder.

- Clear Cache/Incognito: Our site might be caching old tier data. Try logging in via an Incognito/Private window to ensure you aren't seeing a "Gold" version of the page.

- Existing Subscriptions: If you currently pay for Peacock through a third party (like Apple or Google), you may need to cancel that first and wait for the billing cycle to end before the Xfinity "On Us" offer can take over.

If you’ve tried the Assistant and the direct link and still see nothing, it usually requires a manual "refresh" from our backend. If the above steps do not resolve this for you, feel free to create a new post of your own to get started. That way our team can properly address your particular account, which we're more than happy to do :)

All fixed, thank you!

@user_k0x9x9 - Wonderful! So glad we could help :) Thanks for circling back around to let us know. And don't forget, if any other questions or concerns arise, your fastest way to support is by creating your own post, but we'll always do our best to support you and your household in any case!