i am having same issue peacock logo comes up and says loading. after a few minutes just logo on and then goes to blank blank screen on the tv. started 2 days ago
ctshep@OldeFatGuy And others who may be experiencing this issue in the following way:
X1 customers may get a black/blank screen (app fails to load) when launching the Peacock App on X1 STBs.
This is currently a known issue and at this time there is no temporary work around or solution.
If you have found something that works for you, even if temporary please feel free to share.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey there, user_td4w59, thanks for reaching out through Xfinity Forums regarding Peacock. We are showing there is a known issue with this and our engineers are working to get this resolved as soon as possible. We truly appreciate your patience while we get this completely fixed.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Same here. And I see that the initial post was hours ago. Yet... nothing.
Really Xfinity? I mean really? When folks pay for stuff, they expect to get what they pay for. But everyone understands things can be down due to technical issues. But when you just ignore, ignore, ignore posts like this and leave people wondering is it their box? Is it there technical issue?
Just a 10 second "We're aware of the problem and are working on it" is all it takes. Yet that's too much? Really?
EDIT: Hoping this post doesn't get deleted like my post yesterday. I posted and not 15 minutes later came back and it's gone. Nowhere to be found. If I'm banned from posting here, then STOP ME FROM POSTING. Don't give me the idea that maybe I can still get help here only to have my posts deleted. I know you don't like my posts because I tell the truth about your horrendous, awful, WORST IN THE WORLD, customer service, but trust me, deleting my posts pointing that out isn't going to change anything. I've seen customer service polling and where you guys land consistently (last). And it is well earned. Here is example number 3,493,394,201 right here. This thread, with now four people experiencing the same issue, yet not even a 10 second post to say "We're aware of the problem and we're working on it" or "We're aware of the problem and it's on Peacock's end and they're working on it" or ANYTHING at all just to let folks know it's not their equipment and they don't go through the unplug, replug, and wait for 15 minutes while the box resets only to discover Peacock is still not working. It would be so easy to let us know, yet you can't even bring yourselves to do that. Absolutely pathetic.
Same here. Peacock will not load on any of our boxes. Sometimes the logo appears, sometimes it doesn't. I've also tried going directly to a particular episode of a series, but it won't load that way either.
@BU_Bulldog Thanks for meeting us here. We apologize for the trouble with Peacock, but it's a known issue. Our engineering team is still working on a fix. We appreciate your patience with us while we work towards a resolution.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I know I'm not who you addressed, but for me the Peacock logo comes up, then the spinning circle underneath (usually a sign of loading) just keeps spinning and eventually the screen goes blank. No error message, no message of any kind. I tried Netflix, and it came up okay. Just Peacock. Sorry if it was inappropriate for me to answer but there are several here and it appears at least one other is seeing the exact same thing I am. Peacock logo, never ending spinning, then nothing till I hit exit and go back to Xfinity channels.
EDIT: Should note we tried unplugging and restarting the box.
ctshep
Frequent Visitor
•
20 Messages
6 days ago
i am having same issue peacock logo comes up and says loading. after a few minutes just logo on and then goes to blank blank screen on the tv. started 2 days ago
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user_td4w59
1 Message
5 days ago
I am having the same problem worked fine yesterday evening (1/23/25) but today - logo to black screen. Ummm what am I paying for???
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OldeFatGuy
Contributor
•
136 Messages
5 days ago
Same here. And I see that the initial post was hours ago. Yet... nothing.
Really Xfinity? I mean really? When folks pay for stuff, they expect to get what they pay for. But everyone understands things can be down due to technical issues. But when you just ignore, ignore, ignore posts like this and leave people wondering is it their box? Is it there technical issue?
Just a 10 second "We're aware of the problem and are working on it" is all it takes. Yet that's too much? Really?
EDIT: Hoping this post doesn't get deleted like my post yesterday. I posted and not 15 minutes later came back and it's gone. Nowhere to be found. If I'm banned from posting here, then STOP ME FROM POSTING. Don't give me the idea that maybe I can still get help here only to have my posts deleted. I know you don't like my posts because I tell the truth about your horrendous, awful, WORST IN THE WORLD, customer service, but trust me, deleting my posts pointing that out isn't going to change anything. I've seen customer service polling and where you guys land consistently (last). And it is well earned. Here is example number 3,493,394,201 right here. This thread, with now four people experiencing the same issue, yet not even a 10 second post to say "We're aware of the problem and we're working on it" or "We're aware of the problem and it's on Peacock's end and they're working on it" or ANYTHING at all just to let folks know it's not their equipment and they don't go through the unplug, replug, and wait for 15 minutes while the box resets only to discover Peacock is still not working. It would be so easy to let us know, yet you can't even bring yourselves to do that. Absolutely pathetic.
(edited)
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BU_Bulldog
Contributor
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35 Messages
5 days ago
Same here. Peacock will not load on any of our boxes. Sometimes the logo appears, sometimes it doesn't. I've also tried going directly to a particular episode of a series, but it won't load that way either.
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user_lwf7d0
1 Message
5 days ago
Same here, started today
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XfinityRaf
Official Employee
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679 Messages
5 days ago
Good afternoon @user_qvqafr. Are you getting any kind of error message when trying to load the Peacock app or does it just sit there?
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