Visitor
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1 Message
Peacock Premium is activated but I can't use it
it shows I have peacock premium activated but when I go to login with my xfinity credentials on to peacock - it asks for paid plan. Peacock doesn’t have any of the emails I use so I have no idea how to login. Xfinity support told me to use both emails that they have along with username and phone number and nothing seems to work. I am so frustrated after spending hours on support and then being told we will look into it. Is there anyone who knows how to fix this? I just need to know how to login 😭
XfinityEricB
Official Employee
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2.5K Messages
3 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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