Visitor
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2 Messages
Peacock premium not working
I have dealt with five or more agents. I have been to the actual Xfinity store and I still have zero luck accessing Peacock. I have been with xfinity for thirty years and am a platinum customer. This issue has me rethinking my loyalty and I want to cancel because nobody can resolve this issue
XfinityMarshante
Official Employee
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654 Messages
8 days ago
Hello @user_e19d39, thank you for taking the time to leave a post. Sorry to hear you're having trouble accessing Peacock. I understand how frustrating that can be, especially as a valued Platinum customer of 30 years who has earned this loyalty reward. Let's work together to get this resolved. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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