Peacock Reward

I activated Premium last month (it shows active on my xfinity and recent billing) but Peacock shows no premium, just basic.

My subscriptions page: Peacock Premium = Active. An attempt to unlink Peacock gives error “Something unexpected happened

Please close this pop up and try again. If the problem persists, try again later.” 

I’ve emailed Peacock (they sent general activation guide, activation was already done), used xfinity chat to no avail, submitted a xfinity rewards ticket, ticket# avail upon request, which only sent general FAQ for activation when it was explained the reward is already active - ticket closed with no resolution. I also called “customer care” and after a bout with AI, eventually spoke with someone in Egypt call center who advised I would be notified of Peacock connection in about 20 minutes, it’s been 24+hours, and Peacock Premium is still not active on Peacock side. 

My email/username for Peacock account is same as my Comcast account.