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user_64wp36
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Sunday, October 26th, 2025

Peacock still doesn’t work

No one wants to message Comcast over a service that’s paid for monthly, but somehow doesn’t work when trying to access it. Publish the fix or refund the cost. 

Peacock no longer displays service providers to link through (aside from apple) and “activate” link from xfinity does nothing but take me to the website. 

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12 hours ago

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user_fkktb6

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1 Message

10 days ago

I am having the same problem. Peacock is included in my Xfinity subscription, and the website and app say that, but when I go to my linked Peacock account it says I need to sign up for and pay for a subscription.

I go back to the Xfinity app and it says I need to activate my Peacock account, so I click active and it tells me it is already linked to a Peacock account so I just need to go there, but it’s the same Peacock account that is demanding a subscription. 

Peacock is the only reason I have Xfinity but this is not the first time there have been problems linking the two so I think it’s probably time to cancel Xfinity because they can never fix it. 

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user_64wp36

Visitor

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3 Messages

Yep, still an issue on my end and it’s so frustrating that I’ve tried to fix (Peacock and Xfinity) this at both ends. I hit peak annoyance reviewing old support requests and seeing “message Xfinity support” is so unhelpful. 

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8 days ago

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XfinityJosephA

Official Employee

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2K Messages

 

user_64wp36 send us a direct message so we can take a closer look at your service and help. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. -

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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XfinityRichard

Official Employee

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2.6K Messages

Good Morning, @user_64wp36 

I completely understand how frustrating this must be — especially since Peacock is an important part of your Xfinity subscription. Let’s get this sorted out for you.

It sounds like your Peacock account and Xfinity account may not be syncing correctly. Please try the following steps to refresh the connection:

  1. Unlink your Peacock account

    • Go to xfinity.com/account and sign in.

    • Under “Subscriptions”, select Peacock Premium and choose “Unlink Account.”

  2. Re-link through Xfinity

    • After unlinking, visit xfinity.com/activate-peacock while signed in to your Xfinity account.

    • Follow the prompts to link to your existing Peacock account again (using the same email address if possible).

  3. Clear browser/app cache

    • If you’re using the Peacock app or website, sign out, clear cache, and sign back in.

If you’ve already tried these steps or still see messages asking for payment, please reply back here, so I can assist you further.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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user_64wp36

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3 Messages

@XfinityRichard​ every time I try to unlink the account there’s an error. I did message and went through all of the troubleshooting steps, was told there was a case opened with support, and still no changes and no follow-up from the request. 

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2 days ago

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XfinityPeterH

Official Employee

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2.4K Messages

 

user_64wp36 There is a known issue that has not been resolved yet, so we are all waiting on an update. Thank you for your patience. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 hours ago

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