Visitor
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2 Messages
Peacock subscription not registering when I activate due to moving
Hello, I have been unable to access my Peacock premium across multiple devices due to a recent move. It is only actively working on the Xfinity flex box and won’t work on any other device such as a phones or other TVs in the household.
XfinityMelinda
Official Employee
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112 Messages
18 days ago
Hello @user_hcv5zq! Thank you for taking the time to post on our Xfinity Forum community.❤️
We definitely want to make sure you’re able to enjoy Peacock Premium on all supported devices, not just our Xfinity Flex box. Once activated, Peacock should typically be accessible on other devices like smartphones, tablets, smart TVs, and streaming devices by signing in with the same Peacock account.
To help us pinpoint what’s happening, could you let us know a bit more about what you’re seeing when you try to access Peacock on those other devices? For instance, are you getting a specific error message or being prompted to subscribe again?
In the meantime, you may find our article helpful —it walks through activation steps and includes troubleshooting tips for common Peacock app issues across different devices here
We look forward to helping get this resolved for you!
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