Peacock Subscription Problem

Thanks for the response. With Peacock, I have logged out and back in, and tried new logins on multiple devices. Would you please explain what you mean by "as long as the account that was associated with your Peacock Premium..."? I had created a free Peacock account separate from my Xfinity account, although the email address for both is the same. How would my free Peacock account know that my Xfinity account is offering Peacock Premium? Or do I need to create a new Peacock account (and lose my current Peacock Profiles and other settings)?

Did you ever receive Peacock for free from us before? Whether it was by a plan, or Xfinity Rewards or anything at some point? What I meant was if you had a free account through us at some point - not separate from us. The credentials associated with that account would be the one that would be extended normally. The enjoy another year on us - is provided to customers who have had Free Peacock Premium through us, and it was going to be expiring soon. 

Hello user_8wztw9! You can't download content for offline viewing with a standard Peacock Premium subscription, but instead need a Peacock Premium Plus (ad-free) subscription to download select titles for offline viewing on supported mobile or tablet devices. The Premium Plus plan allows for downloads of up to 25 pieces of content across all devices simultaneously. Peacock Premium costs $11 a month or $110 annually, while Premium Plus costs $17 a month or $170 annually.