Visitor
•
2 Messages
Peacock subscription
I am a platinum member and my promotional peacock subscription was removed by an agent without my knowledge. I specifically told the agent that I watch peacock, but he removed it. Now I am told I will have to pay to get peacock because the promotion was removed
XfinitySeth
Official Employee
•
448 Messages
21 days ago
Howdy user_a07b8y, and thank you for taking the time to create a post in our community about your Peacock concern! We infinitely appreciate the time you've spent with us to acquire your Platinum Xfinity Rewards status, and know you're in the best place for help 👍
When you're taking advantage of Peacock Premium through an Xfinity Reward, it is not something that is able to be removed by our agents, and remains on the account by default until it's allotted free period has expired. Can you explain in what way you're having trouble accessing the Peacock account as you always have?
0
0