Frequent Visitor
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22 Messages
Peacock via Xfinity Rewards
I have previously claimed free Peacock for being a diamond rewards member and after activating I'll get the dreaded "upgrade to watch" message after a couple days of it working. Have been in a private chat several times before and the issue never gets resolved. It got to the point where I just gave up and reactivated it whenever I needed to. Now I can't even do that as it doesn't seem to recognize my email. I just want to have what was offered thru the rewards program. Can anyone help? Thanks
Accepted Solution
XfinityRay
Official Employee
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3.1K Messages
1 month ago
Good evening! I hope you are having a nice weekend! We are happy to further help with Peacock. We go through some steps on our end and if needed can open a ticket for our engineering or rewards team. Whatever it takes, we will get it figured out for you!
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityQuemekia
Official Employee
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479 Messages
1 month ago
Thanks again @Ljczar33 for taking the time to reach out. We are happy to be able to assist in getting your issues resolved with your peacock by making sure the correct coding was added to your account. We truly appreciate you being the best part of Xfinity. Have a great rest of your week.👍
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