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user_c02rgi
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3 Messages

Wednesday, April 8th, 2026 4:56 AM

Peacock

I cannot activate the free Peacock subscription the Xfinity has offered. I keep bouncing between the "Activate and manage subscriptions" page, and the Streamsaver page. Neither one advances my free subscription. I have not even gotten to the point that I'm able to connect Peacock to my Xfinity account. What do I need to do?

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1 month ago

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XfinityBenjaminM

Official Employee

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3K Messages

2 months ago

 

user_c02rgi Hi there! Just to clarify, did you have a free Peacock Premium subscription previously? Have you already tried clearing cookies and cache or using a different browser?

 

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user_3e8e00

Visitor

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4 Messages

Having trouble trying to have access to Peacock through xfinity, because I had a Peacock subscription, but cancelled it, yet xfinity has it as still active.

Can you help?  I have tried calling but xfinity is such a mess, that it never works.

thanks,

Steve

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1 month ago

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user_3e8e00

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4 Messages

@XfinityBenjaminM​  no...I had to resubmit...see above.

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1 month ago

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user_c02rgi

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3 Messages

@XfinityBenjaminM​ I've tried everything you listed. I had not previously had the free peacock. I was just made aware that it was free as part of my subscription

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1 month ago

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XfinityDilary

Official Employee

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3.3K Messages

 

Thanks for your comment, user_3e8e00. I understand you're having issues accessing the Peacock subscription, and I'm sorry for any inconvenience this has caused. Is this a free Peacock subscription that you're trying to activate? Or are you paying for the service separately? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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XfinityVictor

Official Employee

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2.3K Messages

 

user_c02rgi Still having issues activating Peacock?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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