Hi user_msl3r7, thanks for reaching out here on the forums! I'm a huge fan of The Office and a lot of other shows offered on Peacock, so I'm that you're not able to get access. To get a better idea of how to help, are you running into login errors (i.e. incorrect login/password), or issues activating an offer?
user_6e2czn Thank you for the response and for those details. Can you send us a DM so we can jump into this to and figure this out? To send a "direct message" / "private message" message to Xfinity Support: • Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there • As you are typing a drop-down list appears. Select "Xfinity Support" from that list • An "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I keep being dropped from Peacock. I cannot access it. It tells me to need to purchase access even though my account is on auto pay. I currently cannot access my programs. How do I stop being dropped when I am on autopay???
Hello @user_6e2czn Thanks for reaching out to us. Sorry to hear Peacock is having some trouble. How did you sign up for Peacock originally? Was it included in your plan or did you sign up separately?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinitySean
Official Employee
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754 Messages
1 month ago
Hi user_msl3r7, thanks for reaching out here on the forums! I'm a huge fan of The Office and a lot of other shows offered on Peacock, so I'm that you're not able to get access. To get a better idea of how to help, are you running into login errors (i.e. incorrect login/password), or issues activating an offer?
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user_6e2czn
Visitor
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3 Messages
1 month ago
Paid to date. it says I must pay to access it this morning
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user_6e2czn
Visitor
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3 Messages
3 days ago
I keep being dropped from Peacock. I cannot access it. It tells me to need to purchase access even though my account is on auto pay. I currently cannot access my programs. How do I stop being dropped when I am on autopay???
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