peacock

My Peacock subscription through Xfinity was cancelled and now it wants me to pay with a credit card. Please help fix this

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XfinitySean

Official Employee

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692 Messages

7 days ago

Thanks for stopping by the community forums for help, user_aa3554! To get a better idea of what we need to do to help, were you receiving Peacock for free with your internet subscription or Xfinity Membership tier, or through Xfinity StreamSaver?

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user_aa3554

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3 Messages

The problem was resolved

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7 days ago

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XfinitySean

Official Employee

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692 Messages

Fantastic news, user_aa3554! In the spirit of the forum and to potentially help others searching for answers here in the future, would you be open to sharing a bit more about the issue you ran into and how it was resolved?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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7 days ago

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user_aa3554

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3 Messages

My Peacock subscription was accidentally cancelled due to a system error. The error was fixed yesterday and my subscription was restored. I do not know what the actual system error was.

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7 days ago

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