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ddoumani
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16 Messages

Monday, March 18th, 2024 4:59 AM

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Platinum Rewards - No Peacock Option

Hello - I am a Platinum rewards member and I don't see an option to redeem Peacock. I have tried going to https://customer.xfinity.com/activate-peacock but I just get a message that states: We’re sorry, your account isn’t eligible for this Peacock offer.

I have a case already escalated with Xfinity but no one has responded to me yet. This is really frustrating because it used to work fine (non-comcast email address) while I was in my promotion window but now I can't get it to work. What is important to note is this morning I signed up for a new promotion. When I look at the email that Comcast sent me with the details there is a line item that says Peacock Premium Cancelled. So it is most likely related to that, but I want them to resolve that ASAP.

Thanks,

Daniel

Question

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Updated 

4 months ago

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Andyr1

Gold Problem Solver

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7.9K Messages

8 months ago

Just be aware that if you tie your Peacock account to Comcast, you will have 2 restrictions:

1) There is currently NO WAY to unlink it. It is permanently tied to your Comcast account. Not sure what would happen if you cancel Comcast.

2) You CANNOT sign up for Peacock Premium Plus (ad-free, live local NBC, download to phone/tablet for offline viewing.)

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XfinityBradM

Official Employee

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655 Messages

8 months ago

Hey there, @ddoumani. We can understand the frustration when you lost a service feature you weren't expecting to after making a change. Our team can definitely assist with checking on your Peacock Premium subscription and offer the best solution to get the situation resolved. If you could please send me a DM with your first and last name along with your full-service address, we can get started.

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

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bluemistfarm

New Poster

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2 Messages

I cannot recommend Xfinity. I've had service lapses on my wifi service continuously over 2 years. The modem replaced 3 times. Your AI always congratulates me in being a platinum member but wants to charge me for peacock even though I selected the free offer of peacock months ago! Also the benefits of my plan has always included no charge for a technician. I called in a problem and it looked ks like they want to charge $100 for a technician visit based on my phone call! 

4 months ago

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XfinityThomasA

Official Employee

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1.8K Messages

 

bluemistfarm - Thank you for your feedback and for joining us here on the Forums. This isn't the feeling and experience we want and we'd appricate the oppurnity to assist. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”? I'd be happy to look into things with you. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 months ago

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