Visitor
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1 Message
Poor reception
I started having terrible tv reception yesterday September 19. My "cable" tv picture appears to be from an antenna. The picture and sound break up. Some channels won't even open due to connectivity issue. I have tried calling and e-mailing Xfinity. All that I get is a useless AI assistant. I believe AI should be AS for artificial stupidity.
XfinityJeffB
Official Employee
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704 Messages
5 hours ago
Hello user_ncw3sw, thank you for posting here in our Xfinity Community forum. I'm sad to hear about your experience, but I am here and happy to assist you. Did anything happen recently to cause the reception issues you are experiencing? Like a power failure, or have we been working your area? We havesome options available to us for troubleshooting.
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