Problem on particular channels (ESPN* HD) in Napa

Napa, CA: Have issues (pixelation/noise suggesting interference on a digital channel) on the ESPN channels, located in North Napa. Device receiving (TiVo Romeo with Cable Card) has been reset with no improvement.

Suggestion on where to send a formal issue?

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XfinityQuemekia

Official Employee

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661 Messages

1 month ago

Hi @nweaver_napa I apologize for the pixelation and noise you're experiencing on the ESPN channels in North Napa. It's certainly frustrating when your viewing experience is interrupted, especially after you've already tried troubleshooting steps like resetting your TiVo with the CableCARD. How long have you been having pixelation issues?

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nweaver_napa

Visitor

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2 Messages

It has been like this for several weeks now. As far as I can tell, the pixelation is only on ESPN family of channels, others are not having this issue.

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1 month ago

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XfinityAdrienne

Official Employee

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1.6K Messages

Thank you so much for clarifying that for us @nweaver_napa! Can you share any troubleshooting steps you have completed aside from the resetting of the TiVo box?

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1 month ago

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Channels and Programming

nweaver_napa

Problem on particular channels (ESPN* HD) in Napa

XfinityQuemekia

nweaver_napa

XfinityAdrienne

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