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bqtchef
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Friday, November 1st, 2024 1:09 AM

Problems with NBA League Pass

Purchased NBA pass on my iPhone through their app several weeks ago. For the past three weeks I’ve been able to watch pre-season and post season games on Xfinity. Now I get a msg that I need to subscribe to this channel and am not able to view any games. Xfinity Assistant tried to help but was not able to fix the issue.

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8 days ago

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XfinityAldrik

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1.7K Messages

19 days ago

Thank you for reaching out to us @bqtchef! I see the NBA League Pass can be ordered by saying “NBA League Pass” into your Xfinity Voice Remote, online here, or by reaching out to us.

 

You mentioned purchasing it through their app on your phone. Just to confirm, did you order this through NBA’s app?

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user_7aih3n

1 Message

15 days ago

I have the same problem.. Trying to chat to a live Xfinity Agent but can not connect to anyone... their chat app is not responsive....

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XfinityBenny

Official Employee

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634 Messages

@user_7aih3n Thanks for adding to the thread. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. How did you purchase the pass?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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12 days ago

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dk26

Visitor

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1 Message

12 days ago

I have the same problem as well. I purchased NBA League Pass through NBA.com using my NBA ID. I linked my NBA account to my Xfinity account. I can watch League Pass using the NBA App but on my Xifnity tv service, I am unable to watch any of the League Pass channels. When I try to watch a League Pass channel with my X1 box, I get a message that says I need to subscribe to League Pass.

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XfinityThomasC

Official Employee

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2K Messages

Hello, @dk26 sorry for the inconvenience of not having access to NBA League Pass on your Xfinity device. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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user_hgub5t

2 Messages

8 days ago

If you purchase through the NBA app (or, nba.com), you won’t be able to link it to a tv provider. You have to purchase through your TV provider and then link it to the NBA app or website. 

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